FAQs

An account is absolutely FREE. With an account you'll be among the first to receive exclusive offers, event promotions / announcements and ticket sales details. You need to have an account to buy tickets, so keep your account details up to date to ensure you don't miss out on any breaking news. Click here to register an account now.

Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

Login to the Account Area and click on “My Details” in the Account Area sidebar.

Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.

Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.

When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.

General Admission E-tickets are available to download from the Account Area. The tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can choose to Download or Email your E-tickets.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html

You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.

If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.

If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.

You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.

Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.

On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.

Click here to unsubscribe.

Click here to read our Privacy Policy.

Click here to read our Terms and Conditions.

If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.

General Admission tickets and Reserved Seat tickets are provided as Print-At-Home e-Tickets and are available to be named (in the name of the person that will use the ticket to attend the Concert) and downloaded from your secure Concert Club Members Area.

You MUST NAME each ticket, including both Reserved Seats and General Admission tickets, in the name of the person that will use the ticket to gain entry to the event. If you have purchased E-tickets, this must be done BEFORE you download and print them. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.

To name your ticket/s, login to your Account Area, then:

1. Click on the “My Tickets” menu
2. Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
3. Enter the new ticket holder name in the field provided
4. Click the “Update” button

In the case of E-tickets, once you have named them, you download and print them by either:

1. Click the "Download" button next to each individual ticket and then printing (Note: Please make sure your download blocker is not turned on!), or
2. Click the "Download All" or the "Email PDF Tickets" button to have each individual ticket on the order emailed to your registered email address.

We strongly object to the use of unofficial ticket sellers who mislead customers into purchasing invalid tickets which are sold at inflated prices and can lead to non-admittance or ejection from the Event. Do not buy tickets to the Mission Concert from Viagogo or Ticket Merchant!

Our Ticketing Terms and Conditions stipulate that no refund or exchange on any ticket or service fee are permitted except in accordance with the applicable laws in the region of purchase. As with all arts events we have a no cancellation terms and conditions of sale policy and our Terms and Conditions also state that the producer may replace the artist at their discretion.

If you have purchased the Booking Protect option?

All refund requests should be directed to the Booking Protect’s refund portal

There are no Pass Outs after you have entered the venue due to strict liquor licensing laws. Once you’ve entered the Concert Venue, you may not leave and be permitted to gain access again.
Once you leave, that’s it, you’re out.

For General Admission ticket holders there is a reserved wheelchair area for patrons. Access is based upon a first to arrive priority.   

When on sale, tickets are available through this website. We also make an allocation available through Ticketek and TicketDirect outlets and phone rooms.  For advance information and updates on ticket sales, why not become a Concert Club member. Register now - it's free.

Mission Concert Club members are given access to tickets prior to public release. We cannot guarantee members that they will be able to purchase the ticket category and number when applying but by being a Concert Club member gives concert patrons the best possible chance of securing the tickets they desire.

On the day of the event simply take your E-ticket/s with you as you would for any event ticket.  Please present your E-ticket on arrival at the entry gate.

Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.

The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.

Do not give copies of your E-ticket to others.

Treat an E-ticket like cash.

Please hit this link

All ticket holders under the age of 18 must be accompanied by an adult. Children 4 years and over must purchase a ticket. There is no charge or ticket requirement for a child under 4 years of age accompanied by an adult into the General Admission area. All children entering the reserved area with an adult must hold a reserved seat ticket.

Proof of age may be required as a condition of entry.